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Terms and Conditions

 

terms and conditions

These Terms and Conditions shall be incorporated by reference into and made a part of any order submitted to DOT Operating Authority (“DOT Operating Authority”) by the owner(s) or customer(s) (Customers). All orders are subject to acceptance by DOT Operating Authority.

 

DOT Operating Authority reserves the right to refuse or cancel any order, without cause, at any time. DOT Operating Authority is a licensed and registered company providing filing services to customers that own commercial vehicles.

 

DOT Operating Authority agrees to provide the Customer with certain licensing, permitting and related filing services in a timely, expeditious and professional manner to secure smooth operation of the commercial vehicles. The company will get relevant federal, state and local governmental permits for Customers to operate.

 

The services shall collectively be used “Services”.

The Terms and Conditions may change at any time, with or without notice. The Terms and Conditions shall be collectively known as “Agreement”.

Data Protection

As Customer is purchasing a Service related to licensing, DOT Operating Authority hereby grants to Customer a nonexclusive, non-transferable license to: (i) utilize services for Customer’s internal business needs only; (ii) use the Documentation only to support the use of the Services.

Customer hereby authorizes the DOT Operating Authority to use Protected Data to perform the Services compliant with this Agreement. Customer shall ensure that both Customer and DOT Operating Authority are permitted to do so.

Support Services

So long as the Customer has not lapsed in the payment of the Fees, DOT Operating Authority shall provide Services to Customers over email, phone or in person to answer questions about our Services. Support is provided as long as a customer sends an inquiry or purchases filing services. Normal customer service hours are 7:30 a.m. to 5:00 p.m. PST.

Filing Process

Customer acknowledges and agrees that DOT Operating Authority is hereby authorized to provide the Customer with certain licensing, permitting and related filing services. The filing request is submitted over phone, fax, email and in person. Customer is responsible to provide all the necessary information for filing. The protected information, such as credit card data and personal information, is collected by email, phone are fax. Once the order is placed, an Authorization form is created that shall be verified and signed by the Customer.

As the DOT Operating Authority receives a signed authorization form, it proceeds the payment and the filing process. By signing the Authorization form, the Customer assigns DOT Operating Authority to charge from the card provided in the form.

Prices

Prices for the Services are obtained from the DOT Operating Authority or its agents.   DOT Operating Authority shall notify the Customer if the payment includes taxes or no. Price may change with prior notice to the Customer. The prices are valid as long as the DOT Operating Authority or Its agent notifies the customer.

A change in pricing of any services may be proposed by DOT Operating Authority and agreed to by the Customer. If the customer pays the invoice reflecting the price change, the customer agrees to accept services at the updated price by paying the invoice. If the customer does not agree to the price change, the customer has the right not to pay the invoice.

Payment Terms

Payment should be done at the time of order. As the payment is done, the filing service is proceeded. The Customer may pay with Major Credit card and Debit card. DOT Operating Authority may decline to file any order or provide the Offering if in DOT Operating Authority’s reasonable opinion, there are circumstances which raise doubt regarding the Customer’s ability or willingness to pay as requested. If a Customer avoids paying after receiving filing services, DOT Operating Authority shall have other rights and remedies as may be provided by law.

 

The Customer authorizes DOT Operating Authority to charge the credit card indicated on the Authorization Form. The Customer understands that this authorization will remain effective until the debt is fully discharged.

 

For all orders placed through the Company, full payment is required once the Authorization Form is created and sent to the Customer.

 

If the order is canceled before the filing has been processed, partial refund may apply. If the whole filing is  processed, no refund will be applied. After the customer notifies DOT Operating Authority about the stage of the filing process, decision about the refund will be made between DOT Operating Authority and the Customer.

Force Majeure

In the event of unforeseen circumstances, both parties shall not bear any responsibility for the performance of this agreement.